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How to Resend Contacts in Eloqua to enrichment with Leadspace

In case you have encountered a case of Contacts that are "stuck" in Leadspace's Cloud Action, here is a quick tutorial on how to resend these Contacts and apply the missing information. 

1. Open the requested campaign/program in Eloqua and deactivate it using the "Deactivate" button in the upper right corner:

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2. Add to the canvas the component "Wait" from the left bar:

wait_step1.png

3. Set the step with the following configurations:

wait_step_configurations_2.png

4. Save the changes by pressing the "Save" button on the upper right corner:

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5. Press "Activate":

12.png

6.Set the campaign activation setup according to your choice and select "Activate":

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7. Choose "Activate":

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8. Double click the number on top of the Leadspace Cloud Action:

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9. Check the checkbox of "Select All Contacts":

3.png

10. Press "Move" at the lower left corner of the pop-up window: 

4.png

11. Choose the "Wait" component:

Moved_to_wait_step3.png

12. Press "Move Members" at the lower right corner of the pop-up window:

6.png

13. Select "Move Members":

7.png

14. Press "Close":

8.png

15. Press "OK" in the following pop-up window:

9.png

 

16. To see the progress of the contacts in the campaign/program, press "Refresh" at the upper right corner:

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