FAQ
CDP Selection and Deployment
- What are the common challenges for implementing a CDP and integrating into current systems (Salesforce, Marketo)?
- What should our 30/60/90 day plan be for implementing a CDP? (just the major tasks and phases)
- Do companies need to change or modify the structure of their sales and marketing organizations to manage the CDP – or is it more about surfacing insights in existing sales and marketing solutions and workflows?
- What are common challenges with syncing CDP with other platforms? Does this typically require manual intervention to ensure data quality before syncing? How do companies manage this process to maintain data integrity?
- Do companies rely only on the CDP providers data enrichment which is supported by a subset of 3rd party vendors, or do they continue to source data from other 3rd party vendors?
- Can a CDP’s ID resolution capabilities be a surrogate or replacement for LiveRamp?
Salesforce Integration
- What are the limitations to SFDC Professional Edition?
- How does the Leadspace Import Tool work?
- Which version of Salesforce.com integrates with Leadspace?
- Where in Salesforce can I see the data fields enriched by Leadspace?
- How do I track leads from Leadspace that were added to Salesforce?
- I received a "Your Leadspace session was timed out" message, what should I do? / I only see a spinning wheel while logging through Safari
Marketo Integration
- How Do I Know When a Lead Has Been Sent Through the Webhook
- Marketo Integration
- Does Leadspace enrich leads in real-time?
- How do I manage my original data fields alongside the data fields enriched by Leadspace?
- Which versions of Marketo integrate with Leadspace?
- When does Leadspace plan to support integrations with other marketing automation systems?
Eloqua Integration
- Where are Leadspace fields and objects located within Eloqua?
- Does Leadspace enrich leads in real-time?
- Which versions of Eloqua integrate with Leadspace?
- When does Leadspace plan to support integrations with other marketing automation systems?
- How do I see when a contact has last been enriched?
- How do I manage my original data fields alongside the data fields enriched by Leadspace?
Offline Enrichment Projects and Database Refreshes
Profiles and Scoring
- How are Leadspace records scored?
- How many Ideal Customer Profiles should I create?
- How can I view and modify my Ideal Customer Profiles?
- What is the process if I want a new Ideal Customer Profile?
- Once I have submitted the edits to my profile what is the time frame I can expect my profile changes to take effect?
- What Do The Person Scores Mean In An Enrichment?
Data
- How does your matching and enrichment work?
- How big is the Leadspace database and is it up-to-date?
- What are your data sources?
- How does Leadspace verify the leads it provides?
- Can Leadspace find personal phone numbers and email addresses?
- Why do I sometimes find outdated Leadspace information?
GDPR
- If a contact opts out, how do you notify customers?
- Can a person request to opt out via Leadspace?
- What is Leadspace's SLA for a request to remove personal information?
- How to request information removal?
- Salesforce - 'Individual' Standard Object
- Does Leadspace Handle the Requirement to Secure Double Opt In?
CCPA
General
- How to open a CSV with foreign/special characters without corrupting the file
- What is Leadspace API service?
- General Data Protection Regulation (GDPR) and Leadspace
- How do I track usage in Leadspace?
- Is it possible to score leads using several Ideal Customer Profiles?
- I heard Leadspace is violating LinkedIn TOS?