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Leadspace for Salesforce: Enabling Debug Logs and Granting Login Access (v3.68 and newer)

  • Updated

Leadspace for Salesforce package version 3.68 and newer will now have an option to access a more robust and advanced debug log. 

To enable the debug log:

  1. Go to Envirnment Setup > Debug Logs > Click the “New” button

 

2. Select the sysadmin user in the “Traced Entity Name”

 

3. Click the “New Debug Level” button and select the highest debug level:

 

4. Grant Account Login Access so we can enter your environment through License Management Application (LMA):

Salesforce Classic:

Depending on the Organization, the Setup button is next to the logged in user's name at the top right of the page or listed as a drop-down option when the logged in user's name is clicked.

  1. Choose one of the following in Salesforce Classic User Interface:
    • Navigate to Setup --> My Personal Information --> Grant Login Access
    • Navigate to Your Name --> My Settings --> Personal --> Grant Account Login Access
  2. Use the Access Duration picklist to set the number of days to allow Login Access.
  3. Click Save

image2021-4-22_23-13-3.png

Lightning Experience User Interface:

  1. Click on the logged in user's avatar in the top right-hand side of the screen and choose Settings.
  2. Click on Grant Account Login Access. 
  3. Use the Access Duration picklist to set the number of days to allow Login Access.
  4. Click Save.

image2021-4-22_23-12-12.png

 

5. Repeat the actions to reproduce the issue, and logs should be available.

 

NOTE: To help Leadspace troubleshoot and find the correct account, please provide Leadspace with your Organization ID. Upon receipt of your Organization ID, Leadspace will connect via LMA. 

 

Additional information can be found in Salesforce's community:

 

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